Frequently Asked Questions

Flight Information

QWeather looks terrible, are there flights? When will I know if flights are canceled?
APlease call JAL or check JAL website for detailed info.

JAL Customer Service

0570-025-071

JAL (Japan Airlines) websiteTo External Website

QI want to book my flight, what are my payment options? Where do I pay?
AYou can pay over the phone, ticketing desk at Misawa airport, and convenient stores. Please check for details.

JAL Customer Service

0570-025-071

JAL (Japan Airlines) WebsiteTo External Website

QI want to cancel my trip or get a refund, where do I contact?
APlease call JAL customer service or go to Misawa airport ticketing desk.

JAL Customer Service

0570-025-071

JAL (Japan Airlines) WebsiteTo External Website

QI booked my flight online but don’t know how to pay.
APlease call JAL customer service for more info.

JAL Customer Service

0570-025-071

JAL (Japan Airlines) WebsiteTo External Website

QWho do I talk to about booking my flight or seat availability?
APlease call JAL customer service for more info.

JAL Customer Service

0570-025-071

JAL (Japan Airlines) WebsiteTo External Website

QI have a connecting flight at Haneda airport and flying to XXX airport. What happens to my luggage if I fly a different airline?
AYou can claim your baggage at the final destination if you fly with JAL (Japan Airlines). Please talk to a JAL staff near you when you have a connecting flight with a different airline.
QWhat’s the weight/size limit for check in or carry on luggage? What’s prohibited?
APlease call JAL customer service for more info.

JAL Customer Service

0570-025-071

JAL (Japan Airlines) WebsiteTo External Website

QI want to ship via air cargo, who do I talk to?
AAir cargo is accepted and recieved at a designated building. Please call JAL customer service for more info.

Contact

0176-53-7444

QCan children fly by themselves?
AThey can if they’re 6 years old and older. Children under 5 need to be accompanied by someone older than 12. JAL ground staff will help at the airport. Please let us know when you book or check in.

Access

QAre there taxies at all times?
AThey usually are but might be out if there are many passengers waiting. Please call them if you need one right away.
Taxi Information
QI want to book a taxi, what's the number?
APlease check here.
Taxi Information
QWhat are the hours for airport shuttles?
AHours are based on departure/arrival times. Contact Towada Kanko Dentetsu for more info.

Towada Kanko Dentetsu Hachinohe Branch

0178-43-4520

Airport Shuttle Information
QWhat happens when my flight is delayed?
AAirport shuttles operate based on flight schedules. They wait for you if your flight is delayed.
QWhere do the airport shuttles stop?
ACheck for more info
Airport Shuttle Information
QHow do I get to Hachinohe city ?
AAirport shuttle is the best way. If you wish to take a train, go to Misawa station to take Aoimori Railway to Hachinohe.
Airport Shuttle Information Aoimori Railway Information
QI want to go to Shimokita Peninsula, how do I get there?
ATake Aoimori Railway to Noheji from Misawa and switch to JR to get to Shimokita Peninsula.Take a bus or taxi to get to Misawa station from the airport.
Bus Information Taxi Information
QHow do I get to Iwate?
ATake Aoimori Railway to Hachinohe from Misawa and switch to JR. Take a bus or taxi to get to Misawa station from the airport.
Bus Information Taxi Information

Amenities and Services

QWhat time does the airport open and close?
AAirport hours are from 8AM to 8PM. We may close early when flight cancellation happens.
QAre there spots available at the parking?
AThere are two parking lots. Check our website to see availability.
Parking Information
QHow much is parking?
ABoth of our parkings are free.
QHow long can I park for?
AIf you park at parking 1 for more than 10 consecutive days, you need a permit. Fill out the form and turn it in.
Long term parking permit Information
QCan I book my parking spot?
AUnfortunately, no. It's unreserved free parking.
QIs there an ATM inside the terminal?
AUnfortunately, no.
QIs there a currency exchange?
AUnfortunately, no.
QI want to temporarily check in my baggage, is there anywhere I can do that?
AThere are baggage lockers you can check in for no more than 72 consecutuve hours.
Baggage Locker Information
QCan I reserve a rental bike?
AReservation not accepted. We rent on first come, first served basis.
"Sora-Chari" Rental Bike Information
QIs there a Wi-Fi?
AWe offer free Wi-Fi. Ask for ID and password.
QWhat does the rental (paid) lounge offer?
AWe offer free softdrinks. Wi-Fi available.
Paid Lounge Information
QIs there a baggage delivery service?
ABaggage delivery service is available at Skymart Veedol located on the 2nd floor.
Shop,Skymart Veedol Information
QIs there a Nursing room?
ANursing room is located on the 2nd floor. None after security.
Nursing Room Information
QIs there a diaper changing area?
ADiaper changing table is available inside the accessible restroom located on the ground floor. Also available inside the nursing room.
Location

Lost and Found

QI left something in the airplane, who do I contact?
AContact JAL (Japan Airlines).

JAL (Japan Airlines) Customer Service

0570-025-071

Haneda Airport

03-5756-3400

Itami Airport

06-6856-7029

QI left something at Misawa Airport, do you have it?
AContact Misawa Airport Terminal.

Misawa Airport Terminal

0176-53-7500

Miscellaneous

QHow far is the Misawa Aviation Museum?
AIt's about 10 minutes drive.
Taxi Information